Terms and Conditions

Agreement and acceptance

These Terms and Conditions are a legally binding agreement between you ("you", "your", "user") and Jinova Migration and Education Services ("Jinova", "we", "our", "us"). By accessing, visiting, or using this website, you agree to be bound by these terms, our Privacy Policy, and any other policies posted on this website. This agreement is valid without a physical signature. If you do not agree, do not use the website.

Changes to these terms

We may update these Terms and Conditions by posting changes on this page. Unless stated otherwise, the updated terms take effect from the date they are posted. Continued use of the website means you accept the changes.

Services, accessibility, and consent

Jinova provides migration and education services and related information. We may provide access to third-party products or services (such as education institutions, insurers, or government services) via links or referrals. You are responsible for obtaining access to the website and any related third-party fees (such as internet or phone charges) and for providing equipment needed to access the website.

By providing your contact details, you consent to Jinova contacting you by phone, email, or SMS about your enquiry and the services you request. We may share your details with affiliates or partners so they can respond to your enquiry or deliver services. You may receive promotional messages and can opt out at any time.

Eligibility

You must be at least 18 years old (or have a parent or guardian act for you) to use our services. The website and services are not available to users who have been suspended or removed by Jinova.

Account and information accuracy

You agree to provide true, accurate, current, and complete information when requested and to keep it updated. You will only use the website to make legitimate enquiries or bookings for yourself or for someone you are authorized to act for, and you will inform them about these terms. If information is false, inaccurate, or incomplete, we may suspend or terminate access, remove content, and refuse service at our discretion.

License and acceptable use

Jinova grants you a limited, non-transferable license to access and use this website for personal use. Unauthorized use terminates this license. You must not:

• use the website for unlawful, misleading, or harmful purposes;
• use the website or its content for commercial purposes without written permission;
• make speculative, false, or fraudulent transactions or enquiries;
• copy, scrape, harvest, or monitor content or data without written permission;
• introduce malware or interfere with the security or performance of the website;
• bypass access controls, probe for vulnerabilities, or impose unreasonable loads on our systems;
• frame, mirror, or embed any part of the website without written authorization.

Services and advice

Website content is general in nature and does not constitute legal advice. Migration assistance is provided in accordance with regulatory requirements and, where applicable, under a written engagement agreement. Outcomes depend on your circumstances and third-party decision makers and cannot be guaranteed.

Bookings, fees, and appointments

Consultation and service fees, if applicable, will be disclosed before you confirm a booking. Payment terms and any cancellation or rescheduling rules will be provided at the time of booking or in your engagement agreement. Third-party fees (such as government charges or education provider fees) are your responsibility unless we agree otherwise in writing.

Appointments are typically 45 minutes unless otherwise agreed. Please raise all questions during your appointment. If you need further assistance, you may need to book another appointment.

We aim to respond to feedback or complaints submitted through our website within 7 business days. We may not always be able to respond to calls or messages immediately due to service demand. Abusive or defamatory content may be addressed through available legal remedies.

Customer due diligence and payments

We may request identity verification and other information required by law or by third-party service providers. You agree to provide the required information to establish your identity and the purpose of the services requested.

You must ensure payments are made from an account you control or are authorized to use. By paying via credit or debit card, you confirm you are the authorized card holder or have the card holder's express consent.

Third-party services and refunds

We may provide links or referrals to third-party providers. We are not responsible for the content, pricing, or availability of third-party services and do not guarantee their performance.

If you purchase overseas student health cover (OSHC) or other insurance through a third party, refunds are governed by the insurer's terms. We are not responsible for initiating or completing any claim or refund request. The following is general guidance only:

• pro-rata refunds may be available if you paid but did not come to Australia;
• refunds may apply if an extension of stay is not granted by the Department of Home Affairs;
• refunds may apply if you must leave Australia for reasons beyond your control;
• refunds may apply if you are granted permanent residence;
• refunds may apply if you were not resident in Australia for 3 months or more on a valid student visa;
• refunds may apply if you provide proof of alternative OSHC covering the same period.

Refunds are typically calculated on a monthly or daily pro-rata basis, with a minimum refund of one month. A minimum cover period of three months may apply if cover is cancelled while in Australia, and no minimum cover period applies if cover is cancelled before arrival in Australia, subject to insurer rules.

Intellectual property

All content on this website is owned or licensed by Jinova. You may access the website for personal use only. You must not reproduce, distribute, or create derivative works without prior written permission.

Warranty and disclaimer

Content, products, and services on this website may contain inaccuracies or errors, including pricing errors. We do not guarantee the accuracy of the information and reserve the right to correct any errors or omissions.

The website and services are provided "as is" and "as available" without warranties of any kind. We do not warrant that the website, its services, or any email sent by Jinova are free of viruses or other harmful components.

Limitation of liability

To the maximum extent permitted by law, Jinova and its officers, employees, agents, and partners are not liable for any direct, indirect, incidental, special, consequential, or exemplary damages arising from your use of the website or services.

If Jinova is found liable for any loss or damage, our liability is limited to the greater of the fees paid for the relevant service or AUD $5.

Indemnity

You agree to indemnify and hold Jinova, its officers, employees, and contractors harmless from any claims, losses, damages, or expenses arising from your breach of these terms, your misuse of the website, or your violation of applicable laws.

Governing law and jurisdiction

Jinova controls and operates this website from Australia. If you access the website from outside Australia, you are responsible for compliance with local laws. These Terms and Conditions are governed by the laws of Australia and the Australian Capital Territory, and disputes are subject to the exclusive jurisdiction of the courts located in the ACT, Australia.

General

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect. Headings are for convenience only and do not affect interpretation.

Contact

Questions about these Terms and Conditions can be sent to info@jinovamigration.com.au.

Last updated: 10/01/2026